Understanding & Responding to Hate Speech — Facing Facts Online
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Understanding & Responding
to Hate Speech

Get the concepts, frameworks and tools to tackle hate speech effectively — including how to apply international standards and the Digital Services Act (DSA) in your work.

A 3-week online course · 3–4 hours per week

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flexible, self-paced weeks
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live expert-led tutorials
3–4 hrs
per week — built for busy professionals
About the course

Concepts, frameworks and tools that work

Hate speech undermines dignity, marginalises communities, and erodes democratic values. This course equips you to respond — in your role, with your partners, starting now.

In online spaces hate speech spreads fast and can be hard to recognise, especially in coded or emerging forms. Knowing what to look for — and what to do next — makes all the difference.

This course gives you the concepts, frameworks and tools to tackle hate speech effectively, including how to apply international standards and the Digital Services Act (DSA) in your work. You'll learn through collaborative exchange with professionals across sectors, with expert feedback tailored to your own context and action-oriented outcomes you can use immediately.

Facing Facts is Europe's leading online learning platform on hate crime and hate speech.
What you'll learn
  • Identify and explain the key elements of the hate speech concept
  • Identify and provide an overview of the international framework on addressing hate speech
  • Describe the key elements of the Digital Services Act (DSA) and how it applies in your context
  • Map your hate speech response system and identify current and future priorities for action with your key partners
Who this is for

Built for a community of practice

Tap any card to see what you'll get from it. Whether you're newly in role or deeply experienced, you'll learn alongside peers from across the system.

Civil society professionals

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Working on hate speech monitoring or support — strengthen your practice and your partnerships.

DSA actors

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Digital Services Coordinators, trusted flaggers, vetted researchers and internet intermediaries' partners.

Public authorities

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Public authorities and international organisations implementing hate speech policies.

Change agents

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Anyone seeking to understand and apply practical legal tools and collaborative strategies.

How it works

Three weeks · 3–4 hours per week

A flexible blend of self-paced learning and live exchange. Click a session below to see how the course unfolds.

01

Self-paced content

Weekly modules you complete in your own time — some optional, some required.

02

Practical assignments

One flexible assignment you adapt to your own context. No minimum word count.

03

Live tutorials

Weekly 1.5-hour interactive sessions with peers and expert tutors (13:00–14:30 CET).

Meet the tutors

Experienced practitioners

Specialists in hate speech policy, international law, the Digital Services Act, and multi-stakeholder cooperation.

JP

Joanna Perry

Research & Policy Lead, Facing Facts Network; independent consultant; Associate Research Fellow, Birkbeck, University of London

DH

Daniel Heller

Hate Speech Lead, Facing Facts Network; specialist in political science, racism, and intersectionality

KF

Karoline Fernández de la Hoz

Former Director, Spanish Observatory on Racism and Xenophobia (OBERAXE)

From past cohorts

What participants say

[The tutors] did an absolutely amazing job engaging all the students, teaching key concepts, and ensuring we understood the materials. They were incredibly professional, academically strong, and genuinely kind throughout the course.

Participant from the 2025 cohort
Why learn with us

More than a course — a network

This is a tutor-led, research-informed, practice-based course. Want the full picture of modules, assignments and outcomes?

Download the course info-pack
  • Collaborative learning with professionals across sectors
  • Expert feedback tailored to your context
  • Flexible participation — self-paced plus live sessions
  • Action-oriented outcomes you can use immediately
Good to know

Frequently asked questions

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